GENERAL REGULATIONS COVID-19
During the last few months we have learned that keeping distance means respecting other people. Covering your mouth and nose, sanitizing spaces and objects means protecting yourself and others.
In public areas, please maintain a minimum distance of 1 meter. Interpersonal distance does not apply to members of the same family or cohabiting partners and people who share the room.
Always wear the mask in closed common spaces. You can remove it when you are sitting.
In common outdoor spaces, the mask shall be worn when the distance of at least 1 meter cannot be respected.
HYGIENE AND CLEANLINESS
Several times a day all surfaces and contact points are disinfected and cleaned and all public spaces and rooms are ventilated and sanitized after every check out
All linens (sheets, towels, bathrobes, tablecloths, napkins) are cleaned professionally at high temperatures.
Sanitize your hands, you will find disinfectants in various points of the structure.
WELLNESS AREA – valid for Relais Althea only
Access to the wellness area is regulated in such a way as to ensure the distance of at least 1 meter between people, the distance is cancelled for persons belonging to the same family or cohabiting or persons occupying the same room.
Access to the Turkish bath is allowed to 1 person at a time, 2 people at a time if they belong to the same family, in any case after sanitization of the seats with special sanitizing products made available
Access to the sauna is allowed respecting the distance of at least 1 meter, access to the hot tub is allowed to 2 people at a time, except for members of the same family, cohabiting or persons occupying the same room
In the relax area are available hand disinfectants and disposable towels to be placed on the lounger before use it. We recommend to occupy always the same lounger.
Preferably use the restroom of the room.
Lifts can be used with your family or individually.
In the dining room the tables will be arranged in such a way as to ensure at least 1 meter of separation between the customers, our employees wear the mask both during the service and during the preparation of the dining room.
Once you sit down, you can take off your mask.
Breakfast will be partly served with single-wrapped products, lunch and dinner will be served directly at the table.
COVID-19 CANCELLATION CONDITIONS
1. If you have contracted the Covid-19
2. If you are in quarantine due to Covid-19
3. If the Veneto or your region of origin are declared territories at risk or red zone
For points 1 & 2, upon presentation of a medical certificate, you can cancel your reservation free of charge or move it to a later period.